The Buried Service Wire Dispatch Center provides an important and strategic function that is critical to the success of our multi-state buried service wire operation and to operation of our customers we provide Dispatch Service to. We established a centralized Work Allocation and Billing Center that allows customers to submit individual work orders electronically.
In order to provide this level of electronic interface, The Housley Group has invested in, developed and continually refined a state-of-the-art computer system with proprietary software written and maintained by our own in-house Information Systems department. Our administration system allows us to manage the workload for hundreds of multi-state work crews. Due to the efficiencies of this system, our dispatch center can be staffed by an amazingly small number of employees, located in a central office where thousands of buried service wire work orders are dispatched, tracked and invoiced by our center monthly. All of the information about these individual orders are stored and tracked in a highly secure and redundant database. Field managers and customers can access this database to view near real-time order status. Through a large menu of customized administrative reports, users have access to a wealth of current and historical data.